Policy Questions
Payment & Billing
- My credit card was lost or stolen, however my order went through.
- When is my card charged?
- How do you ensure my account is secure?
- Where is a $1 charge on my bank statement – what’s that about?
- I see “Stripe” on my bank statement – what’s that?
- Can I pay with PayPal?
Returns & Cancellations
Coupon Codes
Shipping & Delivery
- What is your shipping policy for Canada?
- My order arrived and some pods are broken or have stuck together, what do I do?
- How long will it take for my order to arrive?
- Do you offer expedited shipping?
- Will my shipments be forwarded if I move?
- Do I have to be home to receive my order?