Policy Questions

Payment & Billing

• My credit card was lost or stolen, however I my order went through.
• When is my card charged?
• Is my account secure?
• Where is a $1 charge on my bank statement – what’s that about?
• I see “Stripe” on my bank statement – what’s that?
• Can I pay with PayPal?

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Returns & Cancellations

• What is your Refund & Return policy?
• What is your cancellation policy?

Coupon Codes

• How do I apply my coupon code to my upcoming wash plan shipment?
• How do I use my coupon code on a Buy Now order?
• Do you offer coupons or free samples?
• Coupon Code Policy & Usage

Shipping & Delivery

• Canada Shipping Policy
• My order arrived and some pods are broken or have stuck together, what do I do?
• How long will it take for my order to arrive?
• Do you offer expedited shipping?
• Will my shipments be forwarded if I move?
• Do I have to be home to receive my order?

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