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Policy Questions

Payment & Billing

  • A charge from Dropps overdrafted my bank account
  • Dropps Sales Tax
  • My credit card was lost or stolen, however my order went through.
  • When is my card charged?
  • How do you ensure my account is secure?
  • I see “Stripe” on my bank statement – what’s that?
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Returns & Cancellations

  • How Does Our Risk-Free Trial Work?
  • What is your Return and Refund policy?
  • What is your cancellation policy?

Coupon Codes

  • How do I apply my coupon code to my upcoming wash plan shipment?
  • How do I use my coupon code on a One Time order?
  • Do you offer coupons or samples?
  • What is your coupon code usage policy?

Shipping & Delivery

  • Do you ship to Canada?
  • My order arrived and some pods are broken or have stuck together, what do I do?
  • How long will it take for my order to arrive?
  • Do you offer expedited shipping?
  • Will my shipments be forwarded if I move?
  • Do I have to be home to receive my order?
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