We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but sometimes an order will arrive in which does not meet our quality standards. We are genuinely sorry that you have received a less-than-perfect shipment of our product!
If you receive a damaged product, please email us at firstname.lastname@example.org with the following information:
- A picture of the pods
- An estimate of how many pods are unusable
- Order number for that shipment, if handy
- Lot number; this number is 6 characters long, ending with a "/" or "%" symbol, and can be found on the inner left flap of the Dropps product box. You can send us a picture of this code or type it into the body of your email.
We will do our best to fix the situation for you!